Human rights - Our positioning

For more than 120 years, Miele has been synonymous with high-quality domestic appliances and commercial machines like no other company and is regarded as the epitome of reliable and long-lasting products. The immovable values of our company include the respectful and responsible treatment of both employees and suppliers. Consideration of human rights is a matter of course at Miele – and a key tenet of the corporate culture.

Implementation of SA8000 and Code of Conduct over many years

Miele also requires that its suppliers comply with social criteria. All Miele’s suppliers worldwide must commit to complying with the above criteria within their own organisation in accordance with the internationally recognised SA8000 social standard, and must also monitor compliance on the part of their own suppliers. In addition to this, the principles and requirements contained in the Supplier Code of Conduct are an integral part of business relationships between Miele and its suppliers. Suppliers agree to the principles laid out in further detail covering human and employee rights, environmental protection, ethical business practices and corporate integrity, responsible supply chains and duties of care as minimum standards. They are also under obligation to ensure that these principles and requirements also apply to upstream supply chain structures.

Risk analysis

With respect to suppliers, Miele monitors and regularly adapts its risk analysis process which has been established for years. To this end, immediate suppliers are evaluated with respect to their risk potential on the basis of external risk indices and further information available within the company (including concrete insights and experience) and assigned to risk categories. This prioritisation forms the basis for focused and proactive risk and action management by Miele. Depending on the risk classification of a supplier, this results in a variety of different actions – through to annual on-site inspections to ascertain the extent of compliance with required criteria and minimum standards.

In terms of processes, the risk analysis is performed regularly by Miele and documented accordingly – at least once per year. This notwithstanding, there is also an event-related risk analysis as and when required by Miele's risk assessment or there is immediate concern over a dereliction of duty, including by indirect suppliers. If, despite due precautions, there is cause for concern that Miele's business activities may possibly have negative consequences on human rights, Miele agrees to implement an escalation process to analyse, modify and/or correct behaviour which, in the last resort, includes a termination of business ties.

Complaints procedure

Miele encourages its employees to also report presumed breaches of this policy statement on human rights via existing complaints channels or dispute resolution processes. These include local management, relevant personnel departments and the Compliance Hotline. Our partners and third parties have various channels by which to report potential contraventions of this policy statement on human rights on www.miele.com, including via an ombudsman.

Areas of responsibility

Overall responsibility for implementing this policy statement lies with Miele's six-strong Executive Board. Responsibility for due diligence relating to human rights lies with the relevant management of the various functions and departments within the Miele Group with respect to individual tasks and responsibilities. This ensures that each area within the company is clear about its own responsibilities for upholding human rights and the daily implementation of measures, both within its own business field and in the supply chain. Overarching coordination and management is assumed by a central Task Force – headed by the Sustainability and Regulatory Affairs departments and Legal and Compliance.

Miele Executive Board