Umwelt
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Thinking ecologically, developing intelligently
At Miele, ecological, legal, and technical requirements are integrated into product development from an early stage. Raw materials, components, design, and packaging are systematically assessed and continuously improved - with the goal of creating functional and long-lasting solutions.
Product development: checking for resource efficiency
We aim to offer our customers products that have been developed with a focus on resource efficiency and circularity. To achieve this, we consider relevant aspects from early development stages through to series production. An environmental checklist supports us in systematically identifying ecological priorities. An international legal register guides us in meeting regulatory requirements worldwide. In addition, we develop future scenarios to anticipate upcoming developments early on. For significant technological changes, we also prepare comprehensive life cycle assessments.
Packaging: testing innovative materials
We also aim to make our packaging more resource-efficient.
That is why we are constantly exploring alternatives to replace conventional, plastic-based materials such as bubble wrap. So-called bioplastics present a particular challenge: they often do not offer the same performance or market availability as fossil-based materials.
To assess the suitability of new materials, we analyse their mechanical, physical, biological and chemical properties. This enables us to identify their strengths and weaknesses under various conditions – such as high humidity – and to make an informed decision as to whether they are suitable.
Recyclates: thoroughly tested
When selecting materials, we pay close attention to resource efficiency and quality. Metals such as carbon steel and stainless steel can be largely recycled using suitable recycling processes and are increasingly being used in products with a high proportion of recycled material. Plastics, too, are to be replaced more extensively with recycled materials - preferably sourced from post‑consumer waste. We place strict requirements on these recyclates: they must be durable, suitable for premium‑quality design, and free from unwanted substances. However, their availability is often limited and not always homogeneous in composition. For this reason, we thoroughly test and document all recyclates we use.
Using household appliances for longer
Designed with repairability in mind
Whenever possible, repair takes precedence over replacement. Repairability and the ability to be updated are therefore key criteria right from the product development stage. The effort involved in repairs or the replacement of components is taken into account during product development. The spare parts supply is generously provisioned: Miele stocks around 70,000 functionally essential spare parts for up to 15 years after series production has been discontinued – in many cases parts are supplied for even longer.
More detailed information about the quality and longevity of our products can be found under Products.
Refurbished Parts Programme for Electronics
One project involves our refurbishing electronic components and returning them to the production cycle. The components originate from customer returns and from items returned by our production sites and our customer service operations. After careful troubleshooting has been carried out, we identify the electronic components suitable for the programme, repair them and then test them in the same way as newly manufactured electronic components. The Miele Refurbished Parts Programme sends components back to our customers throughout Europe
A second life for washing machines
A pilot project in the Netherlands explores how refurbished washing machines can be put back into use. In a rigorous process, trained specialists inspect each appliance, that is refurbished, repair any defective components and update the software. After this thorough review and refurbishment, the machines are offered as a more cost-effective alternative to new devices, with the aim of enabling the continued use of existing devices.
Software for longer appliance life
To support the long-term use of our devices, we rely on smart connectivity solutions. With the help of diagnostic tools, our service technicians can implement software improvements not only on new appliances, but also on those already in use. Since 2023, we have also been able to support our customers remotely: with their consent, the appliance’s condition can be captured automatically in the event of an error and used for analysis. This often allows the issue to be resolved without the need for an on-site visit.
Research and collaborations to advance circularity
Designing for circularity
In the “Sustainable Lifecycle Engineering” (SLE) project of the it’s OWL innovation cluster, we support product developers in systematically integrating sustainability considerations into their decision‑making processes from the earliest stages. The aim is to design products and systems in a way that is more resource-efficient and circular throughout their entire life cycle.
Transforming for digital progress
As part of the research project “Digital Transformation of Circular Economy for Industrial Sustainability” (DiCES), we have worked with partners from the research and business sectors to develop data-driven models and digital tools for the circular economy, using Miele washing machines as a case study. In the follow-up project GROWW, these approaches are being further developed within an end-to-end circular process and tested under real-world conditions – using, amongst other things, the Digital Product Passport (DPP), AI-supported data models and optimised return and refurbishment processes.
More detailed insights can be found in our sustainability report
Additional focus topics
Climate






