Five Things You May Not Know About Miele
Glass washers are often the unnoticed workhorse of the laboratory – until business as usual grinds to a halt because of a lack of clean labware, and everyone suddenly realises just how much these essential pieces of equipment contribute to the smooth running of the department! At Miele, we’ve taken steps to offer you the best possible glass washer experience. So here’s five things you may not know about Miele…
1. Try before you buy
Buying a glass washer is not always straightforward and, no doubt, you will have a number of questions: does the machine live up to the supplier’s claims? Can it really clean our dirtiest glassware? To provide simple, honest answers, we’ve developed our test wash area in Abingdon, UK, where we invite customers to bring their soiled glassware and run it through a programme on one of our machines. It’s the easiest way to demonstrate our products and allow you to discover Miele quality for yourselves.
Every instrument manufacturer would like to think that its products will continue to run forever. However, the reality is that general wear and tear will require parts to be replaced over the years, which can often raise concerns about obsolescence when a model is discontinued. At Miele, we guarantee to keep spare parts for 15 years after the end of production, so when customers phone up to say “I’ve had my machine for over 20 years, can I still get this part?”, more often than not, we’re delighted to say yes.
3. Designed for efficiency
We’ve taken care to make sure our glass washers are energy efficient. For example, incorporating the heaters inside the circulation pump, rather than outside, allows the water to be heated directly, which is both quicker and more economical. Our EcoDry feature also saves electricity; the machine door automatically opens at the end of the programme once the temperature in the wash cabinet has fallen to a safe level, allowing residual moisture to escape and the glassware to dry more quickly. We’ve also created a waterproof system, which cuts off the water supply in the rare event of a leak, minimising any damage from flooding and preventing further wasted water.
4. Performance verification
A number of our customers working in pharmaceuticals or the food and beverage industry must demonstrate compliance with regulatory standards. Alongside glass washer maintenance, we can provide an IQOQ (Installation Qualification Operational Qualification) and can undertake a performance verification validation service to ensure everything is working as it should be, assuring a customer’s clients that cleaning is carried out to a specified standard.
Every customer will have slightly different requirements. Some labs need to wash 10 different types of glass in a single cycle, and we’ve developed the appropriate inserts to accommodate volumetric flasks, beakers, pipettes, etc. Alternatively, your needs may be more unique, and we can support you to achieve your individual goals. For example, we’ve developed special baskets for glass washers in blood transfusion services, and even adapted a machine in a pharmaceutical lab to receive water for injection from a ring main.
At Miele, we’re committed to supporting you across the whole lifecycle of your glass washer, ensuring that it runs at its best and you receive the service you need to take any stress out of cleaning labware. Whatever your needs – from making the initial purchase to choosing the right wash cycle or detergent – be sure to let us know, and we’ll do what we can to help.