En route to the next job by cargo bike
Riding along the dike with the wind at your back sounds idyllic. But lousy weather and squalls are the other side of the story. Getting about on the East Frisian islands is not all sunshine and roses. Nevertheless, service technician Hendrik Harms still thinks that he has got one of the best jobs in the world.
The qualified mechatronics engineer started working for Miele in 2016. “That was a real stroke of luck. I wanted a change of career and it just so happened that Miele was looking for a service technician in East Frisia at the same time.” It was the perfect region for family man Harms, who is based in Wittmund. Since then, he has been travelling around the north east of Lower Saxony every day, providing support to Miele Professional customers and their appliances. From the little café with its single dishwasher through to hotels with their own laundries and commercial kitchens – he covers an impressive range of scenarios. “The one thing they all have in common is the high level of reliability they require; after all, that's why they decided to purchase Miele appliances in the first place. But other than that, every appointment is different”, reports Harms. As a service technician at Miele, he not only carries out regular maintenance on existing machines to help ensure a long product life, but also commissions new products, adapting them to the customer's needs and the local conditions.
Harms’ journey is often anything but ordinary. You see, not only does he have to travel around the mainland; he is also responsible for customers on the East Frisian islands: “Primarily, I look after Wangerooge, Spiekeroog, Langeoog and Baltrum. But if I have to stand in for colleagues while they are on holiday, the islands of Borkum, Juist and Norderney sometimes also get added to the mix.” As a result of having island-based customers, Hendrik Harms has become an avid weather watcher.